Frequently Asked Questions

Proudly located in Austin, Texas, USA

Please call, text, 512-843-1383 or email support@primelights.com with the following: length, width, mounting height, and application inside your building. We will then give you our expert advice or do free lighting layouts for you.

Always FREE on all orders to the lower 48 states! Please Inquire for AK, HI, PR, or outside the USA.

Since we are centrally located in the US, we can get to most of the country within 3 business days (see detailed transit map below).

Most orders ship in 1 business day. Please allow 2-3 days on pallets, Globes, Specialty Fixtures, and some Lighting Plastics. Custom orders may take a little longer, but you will be notified.

Most orders are shipped via ground. Pallets for large quantities will be shipped by a reputable carrier of our choice.

We have an unbelievable crew that package every order thoroughly and with care. We do this all the time and ship all over the country every day. We guarantee your lighting products to arrive in brand new condition

Yes, please email or call to expedite.

This is used to compare LEDs to incandescent, metal halide, and fluorescent lighting. LED's are directional and have almost no wasted light, which is called "light loss". Our LED technology puts the light where you want it - on the floor and work plane. Old technology such as metal halides & fluorescent can have more than 50% lighting loss (out &up) because they are non-directional 360 degrees of light. Example:10,000 LED Lumens = approx. 19,000 Fluorescent Lumens. In short, LEDs are brighter and much more efficient!

Our LEDs are rated, at minimum to still be above 70% light output after 50,000 hours (almost 25 years running 40 hours / week). Fluorescents take approx. 12-18 months to reach 60% output, while Metal Halides around 6-8 months. LEDs not only use much less energy, they keep their brightness over 20 years longer